Shipping and returns

All orders are prepared and shipped within 48 business hours from France. You will receive a tracking number by email as soon as your order has shipped.

Delivery

Mainland France

• Free delivery on orders over €200 (offer reserved for private customers).
• For orders under €200, a single shipping fee applies per order, regardless of the number of items: €3.90 for orders up to €29.99, €8.90 for orders from €30 to €99.99, and €13.90 for orders from €100 to €199.99.
• Delivery time: 3 to 5 business days after shipping, via GLS or Colissimo. Helmets are delivered against signature.

European Union

We deliver to all countries in the European Union. A single shipping fee applies per order, depending on the order total and the destination country (for example, Belgium, Germany, Spain: from €9.90 to €19.90, free on orders over €300). The exact amount is calculated automatically at checkout. Delivery time: 3 to 8 business days depending on the country.

Express delivery

Need it urgently, in France or abroad? We can ship express via DHL. Contact us before placing your order.

Returns and refunds: satisfaction guaranteed or your money back

• You have 14 days after receipt to return an item.
• The item must be new, unworn and unused, in its original packaging with its labels, and accompanied by proof of purchase.
• Return shipping costs are at your expense. We recommend using a tracked shipping method.
• The refund will be issued to the payment method used, no later than 14 days after receipt and inspection of the item.

How to make a return?

1. Write to us at zamp@redzcompany.fr with your order number.
2. We will confirm the return and send you the instructions.
3. Send the package to: RED Z COMPANY, 271 rue de la Vernade, 78630 Orgeval, France.

Packages returned without prior request cannot be accepted.

Size exchange

Does the size not fit? Contact us with your order number and the size you would like.

Non-returnable items

Personalized or made-to-order products, sale items, gift cards, and maintenance products.

Damaged package or incorrect item

Check your order upon receipt and contact us immediately if an item is defective, damaged, or does not match your order: we will find a solution quickly.

Warranty

All our products are covered by the 2-year legal guarantee of conformity and the guarantee against hidden defects. If you have any problems, contact us with your order number and a few photos.

To learn more about homologations, visit our FIA & Snell helmet standards page.